You're under the car. The customer calls the next shop.
Nobody can answer the phone with oil on their hands — and the customer with the blinking engine light just dials the next workshop. Freya answers instantly, books service, MOT and tyre changes, and only transfers when it actually needs a mechanic.
The numbers
- 40% — of calls to trades and repair shops are never answered — most during working hours
- < 1 sec — response time — the customer never reaches the workshop across town
- 24/7 — she answers — Saturday morning too, when people discover the MOT is due
Miss five calls a week, and if just two were new customers, there's serious money on the floor every month. Freya picks them up — and the weekly report shows you exactly how much.
Why it pays for itself
The customer dials on — unless someone answers
The blinking engine light doesn't wait for you to crawl out from under the lift. Freya takes the call immediately, so the job doesn't land at the shop next door.
Booked with the right details
Car model, registration, what the problem is — she asks the right questions and books into your calendar, so you walk into a prepared day.
Saturday calls become jobs
Expiring MOTs and tyre changes get discovered on weekends. She answers 24/7 and fills next week's calendar while you're off.
Questions we get
Can she book service, MOT and tyre changes?
Yes — directly into your calendar, asking for the right things: car model, registration, what's wrong. You walk in to a full, prepared schedule.
What does she do with urgent breakdowns?
She follows your rules: urgent calls can be transferred straight to the boss, everything else gets booked. You set the line — she keeps it.
We're only two people — isn't this overkill?
The opposite. The fewer you are, the more calls you lose. Freya costs a fraction of an office hire and works all the hours you're inside an engine.